Returns & Exchanges
At The Earthly Alternative, we want you to be completely satisfied with your natural beauty journey. If a product isn't the right fit for your skin, we offer a 30-day return window for most items in our collection.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a pre-paid shipping label.
Prepare the Package
Securely pack the items in their original eco-friendly packaging to ensure they are protected during transit back to our facility.
Ship It Back
Drop off your package at any authorized carrier location using the provided label; we will track the shipment for you.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing