Frequently Asked Questions
Everything you need to know about conscious beauty.
Are your products truly 100% natural?
Yes, every product at The Earthly Alternative is formulated with plant-based ingredients, botanical extracts, and minerals. We never use synthetic fragrances, parabens, or sulfates.
Is your packaging recyclable or biodegradable?
Sustainability is at our core. We use glass jars, FSC-certified paper, and compostable mailers to ensure our environmental footprint is as small as possible.
Do you test your products on animals?
Absolutely not. The Earthly Alternative is proudly cruelty-free and Leaping Bunny certified. We do not test on animals at any stage of product development.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened products?
We want you to love your skin. If a product isn't working for you, we offer a 30-day satisfaction guarantee. Please contact our support team to initiate a return or exchange.
Are your beauty products safe for sensitive skin?
While our ingredients are gentle and natural, we always recommend performing a patch test on a small area of skin before full application, as everyone's skin chemistry is unique.